All orders must be paid for by debit or credit cards. Please use a debit or switch card if possible to help us with charges.
Your order will be despatched as soon as possible. We aim to despatch within one or two working days. Orders with magnetic signs may take a little longer. Times may also vary during busy periods. New distributor starter packs are guaranteed to leave us same day if ordered by 12 noon, these are the ONLY orders this applies to.
All orders are taken through this website. There is no other way of placing an order. If you are aware that one of your downline does not have internet capability, then please arrange with them to use a public facility such as an internet cafe or library. Please note that we do not take orders over the telephone.
Any order placed and paid for cannot be cancelled if items have been printed prior to dispatch. Any order with or without printed items cannot be cancelled once dispatched from our unit.
In the event we are able to cancel an order a £2.00 admin fee will be payable prior to the refund being processed.
Our standard courier delivery charge is £6.50 per order, this applies to most UK mainland addresses. PLEASE SEE MAP ABOVE. IF YOU ARE IN ANY AREA OTHER THAN ZONE A OR ZONE B, YOU WILL BE CHARGED EXTRA (even if the order is over our special offer amount).
The special offer on delivery will also apply to these areas, meaning the first £6.50 of the shipping cost will be deducted providing the spend threshold is met, (currently £55 or more).
Small value orders that have a total weight under 1kg when packaged and where appropriate, will be sent via royal mail. We will calculate the total for P&P and refund the difference to your credit card via world pay. We will send an email to confirm that the order has been dispatched in this way and may require to be ‘Signed For’ upon delivery.
IF YOU ARE NOT SURE WHICH UK ZONE YOU ARE IN (SEE MAP) PLEASE EMAIL OR CALL US BEFORE PLACING YOUR ORDER TO DETERMINE ACCURATE SHIPPING COSTS. DISTRIBUTORS LIVING IN ANY OF THE FOLLOWING WILL RECEIVE A PHONE CALL OR EMAIL GIVING THE EXACT AMOUNT OF ANY EXTRA SURCHARGE TO PAY BEFORE ORDER IS DISPATCHED.
*CHARGEABLE SURCHARGE SHIPPING ZONES*
THE RED ZONE, ALL OFF SHORE UK ISLANDS, NORTHERN IRELAND, REPUBLIC OF IRELAND, HOLLAND AND GERMANY.
All of our parcels despatched by courier service, require a proof of delivery signature. If you are not in when delivery is attempted. the driver will leave a card. Please respond to this card ASAP to arrange redelivery or collection from the depot, if you fail to contact the depot the package will be returned to BIDS, the order will then be subject to a new consignment number and shipping charged again.
If you are happy to have your order left WITHOUT a signature please tell us in the comments box. Such as “leave in shed” or “leave next door”. PLEASE NOTE: IF YOU REQUEST THIS, THE RISK IS WITH YOU.
Once your parcel has arrived you have 24hrs from delivery time to notify us by email of any damage caused whilst in transit (this may have to be supported by digital pictures where requested) to the contents within.
Any shortages, incorrect items or mistakes on printed goods must be reported also by email within 48hrs from time of delivery.